Privacy Policy
This page explains how information is collected, used and protected when you use the Neelu Organics website and customer services.
Information We Collect
Depending on how you use the website, we may collect information such as:
- Name, mobile number, email address and account details.
- Billing, delivery and contact addresses.
- Order, enquiry, cart, wishlist and customer-service information.
- Payment status and transaction references received from payment providers.
- Basic device, browser, session and website-usage information used for security and operation.
How We Use Information
- To create and manage customer accounts.
- To process orders, payments, deliveries, returns and enquiries.
- To provide customer support and respond to contact requests.
- To maintain cart, wishlist and order-history functionality.
- To prevent fraud, abuse and unauthorized access.
- To improve website performance, products and customer experience.
- To comply with legal, tax, accounting and regulatory requirements where applicable.
Payments
Payment processing may be handled by banks, UPI providers, payment gateways or other payment-service providers. Neelu Organics may receive transaction status, reference numbers and related payment information required to process your order.
Sensitive payment credentials are handled according to the payment method and provider used. You should never send card PINs, OTPs or banking passwords through the Contact Us form.
Cookies and Sessions
The website may use cookies, PHP sessions or similar technologies to keep you signed in, maintain your guest cart, remember preferences, protect forms and provide essential storefront functionality.
Sharing of Information
Information may be shared only as reasonably necessary with service providers involved in payment processing, hosting, communications, delivery, analytics, security or legal compliance. We do not require customers to provide information unrelated to the service being requested.
Data Security and Retention
Reasonable administrative and technical safeguards are used to protect customer information. Information may be retained for as long as needed to provide services, maintain transaction records, resolve disputes, prevent misuse and meet applicable legal or accounting obligations.
Your Choices
You may contact Neelu Organics to request correction of inaccurate account or contact information, or to ask questions about how your information is handled. Certain transaction records may need to be retained where required for legitimate business or legal purposes.
Policy Updates
This Privacy Policy may be updated when website features, operational practices or legal requirements change. The current version published on this page applies from its displayed update date.