Terms and Conditions

Acceptance of Terms

By using this website or placing an order, you agree to these Terms and Conditions together with the Privacy Policy, Refund and Returns Policy and any order-specific information shown during checkout.

Customer Accounts

• You are responsible for providing accurate account and contact information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must not use another person's account without authorization.
• We may restrict access where activity appears fraudulent, abusive or harmful to the website or other users.

Products, Pricing and Availability

We aim to keep product descriptions, images, prices, taxes and stock information accurate. However, packaging, appearance, availability or displayed information may change from time to time.

If an order cannot be fulfilled because of stock, pricing or technical issues, Neelu Organics may contact you to correct, replace or cancel the affected item/order as appropriate.

Orders and Payments

An order is subject to successful submission, availability and any required payment confirmation. Available payment methods are those shown by the website at the time of checkout.

You agree to provide accurate billing and delivery information and to use only a payment method you are authorized to use.

Delivery

Delivery estimates are indicative and may vary because of location, stock, transportation, weather, public holidays or circumstances beyond reasonable control. Customers should provide a complete and reachable delivery address and contact number.

Cancellations, Returns and Refunds

Cancellation, return, replacement and refund eligibility is governed by the current Refund and Returns Policy and the order status.

Acceptable Use

You must not:

• Attempt to gain unauthorized access to accounts, servers or website functions.
• Use automated or malicious methods to interfere with website operation.
• Submit fraudulent orders, false enquiries or misleading information.
• Copy or misuse protected website content, branding or product material in violation of applicable rights.

Liability

To the extent permitted by applicable law, Neelu Organics is not responsible for indirect losses arising from website downtime, third-party services, delayed communications or events outside reasonable control. Nothing in these terms limits rights or remedies that cannot legally be excluded.

Applicable Law

These terms are intended to operate in accordance with applicable laws in India. Any dispute will be handled through the appropriate process and jurisdiction applicable to the transaction and the business location.

Changes to These Terms

The Terms and Conditions may be updated when website features, business processes or legal requirements change. The current published version applies from its displayed update date.