Refund and Returns Policy
Please review the conditions below before requesting a cancellation, return, replacement or refund.
Overview
This policy applies to purchases made through the Neelu Organics online store. Eligibility for a return, replacement, cancellation or refund depends on the product condition, order status and the store settings applicable to your order.
Eligible Return or Replacement Cases
- You received a product different from the item ordered.
- The product was damaged, leaking or materially defective when delivered.
- The delivered quantity is materially different from the confirmed order.
- Any other case approved by Neelu Organics after verification.
Items generally not eligible
- Products that have been opened, consumed, altered or used, unless the issue is a verified quality defect.
- Items damaged after successful delivery because of improper storage or handling.
- Requests submitted without sufficient order details or proof where verification is reasonably required.
Order Cancellation
Cancellation is available for eligible orders before they reach a non-cancellable processing stage.
Once an order has been packed, dispatched or delivered, cancellation may no longer be possible. In such cases, the return/replacement rules above will apply.
Refund Process
- Contact Neelu Organics with your order details and reason for the request.
- Our team may ask for photographs, delivery details or other reasonable verification.
- Once approved, the eligible refund will be initiated to the applicable/original payment method where possible.
- Bank, card, UPI or payment-provider processing times may vary after the refund is initiated.
Shipping or handling charges, if any, are refunded only when applicable to the approved case or required by law.
Contact for Returns and Refunds
Use the Contact Us page and include your order number, registered mobile number and a clear description of the issue. Our team will review the request and guide you through the next step.